Exam MB2-704: Microsoft Dynamics CRM Application
Exam MB2-704 | Microsoft Dynamics CRM
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Microsoft Dynamics™ Customer Relationship Management (CRM) is a business solution to help develop leads, nurture contacts, track your sales, and keep your customers happy.
At its core, Microsoft Dynamics CRM involves three basic steps:
- Finding and developing customer relationships.
- Cultivating these relationships to enhance profitability.
- Maintaining complete satisfaction of all customers.
Microsoft Dynamics CRM encompasses all of the best practices of CRM, with the flexibility, familiarity, and functionality you would expect from Microsoft. It’s a solution that helps organizations in all industries to build more productive relationships with current customers and forge relationships with new ones. Microsoft Dynamics™ CRM gives every customer-facing employee the information they need to truly impress customers.